❓ Frequently Asked Questions
1. Is this store real? Do you actually ship the products?
✅ Yes! Fan Kick Soccer Store has been operating for over 12 years. We have our own warehouse and all orders are genuinely shipped. You can track your package using the tracking number we provide.
2. How long does delivery take?
🚚 Delivery usually takes 15–20 business days, depending on your location. Once your order ships, you’ll receive a tracking number via email.
3. How long does order processing take?
⏳ We usually process and ship orders within 1 to 5 business days before handing them over to the courier.
4. Why can’t I track my package right after it ships?
📦 This is normal. We use cross-border shipping, and in the first stage (first-mile), tracking may not show updates until the package arrives in your country.
Based on our past experience, tracking info becomes visible 13–16 days after shipping. Your package is still moving during this time—no need to worry.
5. Do you offer customer support?
📞 Yes! Our customer service team is available 24/7. Just email us at info@fankicksoccer.com—we’re always here to help.