Frequently Asked Questions (FAQ)

Welcome to our Help Center! Below are some of the most common questions from our customers. If you need further assistance, feel free to contact us at info@fankicksoccer.com — we're available 24/7.

🛒 1. How do I place an order?

Simply browse our products, choose your preferred size and style, then click "Add to Cart". Once you're ready, proceed to checkout and fill in your shipping and payment information.

📦 2. How long does shipping take?

Delivery times vary by region:

Region	Delivery Time
USA & Australia	5–8 business days
Other countries	5–12 business days

All orders are processed within 1–3 business days, and tracking info will be emailed once your order ships.

🔍 3. How do I track my order?

After your package is shipped, we’ll send you a tracking number via email. You can track your order on the courier’s official website.
Please note: Tracking updates may only become visible 13–16 days after shipment if you're in a country using cross-border delivery.

❓ 4. Is Fan Kick Soccer Store a legitimate store that really ships products?

Yes! Fan Kick Soccer Store is a real and reliable online store. We specialize in offering high-quality, affordable soccer jerseys and related products.

All orders are carefully processed and shipped promptly from our warehouse. You will receive tracking information once your package is dispatched, so you can follow your shipment until it arrives.

If you have any questions or concerns about your order or shipping, please contact our 24/7 customer support team at info@fankicksoccer.com. We are dedicated to providing you with a smooth and trustworthy shopping experience.

📬 5. Can I change or cancel my order after placing it?

If your order hasn’t been shipped yet, we can usually make changes or cancel it. Please email us as soon as possible at info@fankicksoccer.com with your order number.

🔄 6. What is your return policy?

You may return or exchange eligible items within 30 days of receiving them if they are unused and in original condition.
Customized products are non-returnable unless they arrive damaged or defective.

💳 7. What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, Amex), PayPal, and local payment methods where available.

📐 8. How do I choose the right size?

Each product page includes a Size Chart for your reference. If you're unsure, feel free to email us your height and weight — we’ll be happy to help recommend a size.

🧵 9. Do you offer customization (names/numbers/patches)?

Yes! Many of our jerseys offer custom name, number, or patch options. Look for the customization fields on the product page or contact us if you need something special.